FAQ

Yes, We do! Our customization service allows you to tailor your shoes to your preferences, from selecting the colour and material to adjusting the heel height and design details. Simply let us know your requirements for more price information 

NO.
Once the shoes are completed, major modifications cannot be made to the original design, as the pairing of the heel and other parts of the shoe is professionally designed for optimal compatibility. Excessive alterations may compromise the overall quality.

However, you can opt for our bespoke service, where you have the freedom to select your preferred style, heel height, color, and material. If you able to visit our store for a fitting, we can craft a pair of shoes that perfectly conforms to your foot shape for maximum comfort.

The shoe could feel rough due to the new material condition. Try apply a thin layer of lotion, petroleum jelly (like Vaseline), or even a candle wax on the area that causes discomfort. This creates a smooth barrier to reduce friction.It will get better with time

1 . Avoid Excessive Moisture

Keep your heels away from rain or damp environments. If they get wet, gently pat them dry with a soft cloth and air-dry them in a cool, shaded place. Avoid direct sunlight or heat sources like hairdryers.

2 . Clean Regularly

Wipe your heels with a damp, soft cloth after each wear to remove dirt and dust. Use a mild soap solution for stubborn stains but avoid soaking the material.

3 . Store Properly

Store your heels in a cool, dry place. Use shoe bags or boxes to protect them from dust and humidity. Consider placing silica gel packets in the storage area to absorb excess moisture.

4 . Rotate Usage

Avoid wearing the same pair of heels every day. Rotating your shoes allows them to air out and prevents premature wear and tear.

5 . Avoid Overloading the Material

PU material can crack or stretch if subjected to heavy pressure. Avoid overstuffing your shoes or stepping on uneven surfaces.

6 . Use Protective Products

Apply a PU-safe protective spray to create a barrier against water and stains. Always test the spray on a small, inconspicuous area first.

7 . Inspect and Maintain

Regularly check your heels for signs of wear, such as loose straps or damaged soles, and address any issues promptly with a cobbler.

No, Washing heels can weaken the glue, compromise their structure, and damage materials like PU, satin, or leather. To preserve your heels, avoid soaking them and choose spot cleaning or professional care instead. or Try below solution :

1 . Prepare Cleaning Tools

• A clean soft cloth or sponge
• Warm water
• Mild soap or neutral detergent
• Cotton swabs (for detailed areas)
• A dry cloth

2 . Remove Surface Dust

• Use a clean soft cloth to gently wipe off any dust or light dirt from the shoe surface. Avoid using hard brushes to prevent scratches on the PU material.

3 . Clean Stubborn Stains

• Dampen the soft cloth with warm water and wring it out (avoid soaking).
• Apply a small amount of mild soap or detergent to the cloth and gently rub the stained areas.
• For hard-to-reach edges or seams, use a cotton swab dipped in soapy water to clean gently.

4 . Wipe Off Soap Residue

• Use another soft cloth dampened with clean water (not dripping wet) to wipe away any remaining soap from the shoes.

5 . Dry the Shoes

• Use a dry cloth to gently blot the shoe surface and absorb excess moisture. Avoid soaking the shoes or scrubbing too hard, as this can damage the PU material.

6 . Air Dry Naturally

• Place the shoes in a well-ventilated, shaded area to air dry. Avoid direct sunlight or high heat (e.g., hair dryers), as this can cause the PU material to harden or crack.

7 . Special Stain Treatment

• Oil Stains: Use a soft cloth dipped in a small amount of makeup remover or rubbing alcohol to gently dab the stain. Wipe clean with a damp cloth immediately and blot dry.
• Ink Marks: Lightly rub the area with an eraser or use a damp cloth with a bit of alcohol to clean, but handle carefully to avoid damaging the surface.

8 . Regular Maintenance

• Spray a PU-safe protective coating on the shoes to minimize dirt buildup and make cleaning easier.
  
  
  

9 . Seek professional shoe cleaning services.

• Seek for specialize in cleaning shoe s and handling various materials, including delicate ones like PU or satin, ensuring a thorough clean without risking damage. This option is perfect for preserving your shoes' condition while saving time and effort.