常问问题
I usually buy size 7 / 38, what size should I buy for your brand
We recommend referring to our size chart and size guide for every shoe before purchasing to ensure the best fit.
https://krissshoe.com/pages/size-chart
请注意
-此表仅供参考，可能并不适合所有人。
-每个人的脚型都不同，我们建议优先考虑脚长，特别是当您的脚宽不是特别宽时。
半码
-我们目前的尺码表不提供半码建议。我们建议选择与您的脚尺寸最接近的鞋码。
两条腿的尺寸不同吗？
-如果您的脚两侧长度不同，我们建议根据较长或较大的脚选择鞋码。需要注意的是，脚长并不直接对应鞋长。
切割舒适
-鞋子的舒适度取决于多种因素，包括尺码、设计/剪裁和鞋跟高度。尺码相同但设计不同的鞋子可能提供不同的舒适度。
为什么尺码表中的宽度 CM 较小？
-尺码表中的宽度代表鞋子定型后的初始宽度。一般鞋子的弹性约为0.5至1厘米。因此，如果您的脚不是特别宽，您可以以脚长作为主要参考。
If the size i bought is not very suitable, can I make an exchange?
Yes, you can ! but you will need to cover all the shipping costs. We will only process the exchange once we receive your shoes in factory condition. Exchanges are accepted within 14 days and must be unworn. Kindly check this Exchange Policy & Process
Exchanges will NOT be processed for items that have been worn, damaged or returned and are not at their original status or without their original packaging and attached.
Please be aware that we cannot accept exchanges for items that exhibit the following conditions:
-Clearly worn soles
-Visible damage, folding or stretching of the inner and surface material
-Dirty or soiled shoes
Do you have size larger than EU 41 / US 10 / 22.5CM
NO.
Unfortunately, we currently only offer sizes listed in the size chart for both custom-made and ready-stock options.
请注意
-此表仅供参考，可能并不适合所有人。
-每个人的脚型都不同，我们建议优先考虑脚长，特别是当您的脚宽不是特别宽时。
半码
-我们目前的尺码表不提供半码建议。我们建议选择与您的脚尺寸最接近的鞋码。
两条腿的尺寸不同吗？
-如果您的脚两侧长度不同，我们建议根据较长或较大的脚选择鞋码。需要注意的是，脚长并不直接对应鞋长。
切割舒适
-鞋子的舒适度取决于多种因素，包括尺码、设计/剪裁和鞋跟高度。尺码相同但设计不同的鞋子可能提供不同的舒适度。
为什么尺码表中的宽度 CM 较小？
-尺码表中的宽度代表鞋子定型后的初始宽度。一般鞋子的弹性约为0.5至1厘米。因此，如果您的脚不是特别宽，您可以以脚长作为主要参考。
Do I need to buy one size larger for heels?
No , you don’t need to buy heels in a larger size. Wearing oversized heels can cause your feet to slide forward, leading to discomfort and scratching along the straps or edges. Moreover, the loose fit may cause instability, making it harder to walk gracefully and increasing the risk of wobbling or tripping. For the best experience, always choose the correct size for a secure and comfortable fit.
I feel the front of the shoe feels tight, so I’d like to ask would it be possible to stretch it out?
NO.
Once the shoe is fully formed, it will be unable to adjust its width, height, or size. Forcefully stretching it could damage the shoe's structure, reducing its durability and lifespan.
Therefore, we are unable to provide a stretching service. We recommend adding some padding, such as socks, to improve the fit.